Returns
We have a 5-day returns policy, which means you have 5 days after receiving your item to request a return for a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@missjulietthelabel.com. If your return is accepted*, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@missjulietthelabel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
* Unfortunately, we cannot accept returns on worn or washed items and/or items soiled with make-up, perfume or deodorant. As such, when trying on the bralette, please do so with care.
Exchanges
Please note that we cannot guarantee an immediate exchange as we only produce small quantities and we may have sold out of the required size. However, we are happy to put you at the top of the Pre-Order List should you prefer an exchange. Otherwise, a full refund will be offered.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Not sure about size and fit?
The following guide may help. Miss Juliet bamboo fabric bralettes are soft and stretchy with both adjustable shoulder straps and a back eye-and-hook band to allow for a flexible fit.
GENERAL SIZE |
CUP SIZE |
MISS JULIET |
BUST MEASUREMENT |
UNDERBUST MEASUREMENT |
SIZE 6 – 8 |
AA - B |
XXS |
74cm - 79cm |
63cm - 67cm |
SIZE 8 – 10 |
A - C |
XS |
80cm - 85cm |
68cm - 72cm |
SIZE 10 – 12 |
A - C |
S |
86cm - 91cm |
73cm - 77cm |
SIZE 10 – 12 (SMALL TORSO, LARGER BUST)
|
D - F |
S/M |
98cm - 103cm
|
73cm - 77cm |
SIZE 12 – 14 |
A - C |
M |
92cm - 97cm |
78cm - 82cm |
SIZE 12 – 14 (MEDIUM TORSO, LARGER BUST)
|
D - F |
M/L |
98cm - 103cm |
78cm - 82cm |
SIZE 14 – 16 |
A - F |
L |
98cm - 103cm |
83cm - 87cm |
To measure your BUST/CUP SIZE, wrap a measuring tape lightly around the fullest part of your chest (ie at nipple level). When measuring, do not wear a padded bra and make sure the tape is parallel to the ground. Round the measurement to the nearest whole number.
To measure your UNDERBUST, wrap a measuring tape snuggly under your bust, at your ribcage where a bra band would sit. The tape should be parallel to the ground and flat against your skin. Round the measurement to the nearest whole number.
Alternatively, check sizing details on the label of a fitted top.
Didn’t find your size?
Our sincere apologies; at Miss Juliet, we embrace the principals of Slow Fashion with small, local production and will slowly but surely add to our size range. Please let us know what size you were after but couldn’t find: hello@missjulietthelabel.com.